GYST bags are warranted against manufacturer
defects in material and workmanship
for 1 year from the date of purchase.
This warranty does not cover damage from normal wear and tear,
accident, abuse, or the normal breakdown
of colors and materials. Luggage damage incurred during
airline handling is not covered by this
warranty, and claims in such cases should be made directly
with the airline. Bags consist of:
Backpacks, Duffle Bags, Luggage.
Two years warranty on parts and labor on manufacturer defects.
GYST is a small US company and we are
very serious about customer service and customer satisfaction.
If you have any questions or concerns,
please do not hesitate to let us know.
You may return or exchange your purchases within 30
days of your purchase date provided they are in new unused condition and the
products have the original packaging.
Returns will qualify you to a store credit, promotional campaigns do not qualify
Returns are processed upon receipt of the
products please allow 7 to 14 days for us to verify your product and process
Customers are responsible for shipping
costs unless the product is defective or an error has occurred when filling the
order. Please be sure to ship the package with a carrier that can provide
tracking and insurance. GYST is not responsible for packages that are
damaged during return shipment and if receipt by our receiving department
cannot be verified.